Policy
Privacy Policy
Last updated November 2026
This document is a working draft prepared for Northaven. It should be reviewed by a licensed attorney in your state before the store begins taking live payments.
What we collect
When you place an order we collect your name, email address, phone number and shipping address, together with the items you selected and any delivery notes you provide. When you send an inquiry, we collect the contact details and message you submit. When you join the mailing list we store your email address and the source of the signup.
Payment data
Card payments are processed by Stripe. Your card number, expiry and security code are entered on Stripe's hosted payment page and are never transmitted to, stored by, or visible to Northaven. We receive only the payment outcome, the amount, and a transaction reference.
How we use it
To confirm availability, process and deliver orders, register manufacturer warranties, respond to inquiries, administer memberships and billing, and send the messages you asked for. We do not sell personal information. We share only what is necessary with the manufacturer or freight partner fulfilling your order, and with payment and email providers acting on our behalf.
Cookies and local storage
The storefront keeps your shopping bag in your browser's local storage so it survives a page reload. We do not currently run advertising pixels. If analytics or advertising tools are added later, this policy will be updated and, where required, consent requested before any tracking cookie is set.
Your choices
You may request a copy of the information we hold about you, ask us to correct it, or ask us to delete it, by writing to concierge@northaven.com. You can unsubscribe from marketing at any time using the link in any message. Order, tax and accounting records are retained where the law requires.
Children
This store sells adult consumer products and is not directed to anyone under 18. We do not knowingly collect information from children.