Frequently asked

Yes. Everything on the site is available to buy right now with secure Stripe checkout. Each product page shows the manufacturer's current lead time, and your order is placed with them as soon as payment clears.

Card payments are processed by Stripe on Stripe's own secure page. We never see or store card numbers. You receive an order confirmation by email straight away, and the order is placed with the manufacturer within one business day.

White-glove freight is a flat $299 on orders under $7,500 and complimentary above that, anywhere in the continental United States. Alaska and Hawaii are quoted individually. Freight includes inside placement on the ground floor or via elevator; stair carries are quoted separately.

Lead times vary by manufacturer and are shown on each product page. Saunas and massage chairs commonly run two to six weeks from order release; golf technology is often faster. Your specialist confirms the current lead time before you pay.

We approach every brand through its official dealer program and will not represent ourselves as an authorized dealer for a brand until that agreement exists. Brand names on this site identify the products offered and remain the property of their owners.

Financing is being arranged through a lending partner and is not yet available. We will not advertise payment plans until they are approved and live. In the meantime, a specialist can discuss the total delivered cost in full.

Unopened, unused goods can be returned within 14 days of delivery, subject to the manufacturer's return authorization and any restocking fee the manufacturer applies. Custom, assembled and installed pieces are not returnable. Full detail is on the shipping and returns page.

Membership adds guidance and access rather than discounts on hardware: the care and education library, member offers, prioritized service and, at the higher tiers, personal consultations. Memberships are billed monthly through Stripe and can be cancelled at any time.

Showroom access is being arranged in select markets. Until then, your specialist can arrange manufacturer specification sheets, detailed photography and, where the manufacturer supports it, a video walkthrough of the exact model.

Manufacturer warranties apply and we register them on your behalf at delivery. Your specialist coordinates any service claim with the manufacturer so you are not left navigating it alone.